Cancellation & Refund Policy

1. Order Cancellation

Orders can be cancelled within **24 hours** of placement. To request a cancellation, please contact our support team at [email protected].

2. Refund Eligibility

Refunds are available under the following conditions:

• Items must be **unused** and in their **original packaging**.
• Refund requests must be made within **7 days** of delivery.
• Damaged or defective items are eligible for a **full refund or replacement**.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Personalized or custom-made SmartCards.
• Digital downloads or software products.
• Items marked as **final sale**.

4. Refund Process

Once your return is received and inspected, we will notify you via email. If approved, refunds will be processed within **5-7 business days** to your original payment method.

5. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check with your **bank or payment provider** before contacting us.

6. Return Shipping

Customers are responsible for return shipping costs unless the item was received **damaged or incorrect**.

7. Contact Us

If you have any questions regarding our Cancellation & Refund Policy, please contact us at [email protected].